Raw Burmese Kinky Straight Ponytail

At UnWrapped Beauty, we process each order as a custom order, and processing and shipping time frames may vary based on the specific hair collection and product. We recommend that you place your order well in advance of any event or deadline to account for our processing and shipping time frames, as well as delivery time and possible delays by shipping vendors. Please note that each collection/product has its own processing time, which is separate from the delivery time of the carrier.

INCORRECT ADDRESS

If you provide an incorrect shipping address, you will be responsible for any additional shipping costs incurred. We do not issue refunds for failed deliveries or refused shipments, and it is the responsibility of the customer to provide the correct shipping information at the time of order placement.

LOST SHIPMENT

In the event of a lost shipment, please contact us immediately to open an investigation, and if the shipment is determined to be lost, your order will be resent.

PRE-ORDER

🚨IMPORTANT SHIPPING ALERT FOR JANUARY & FEBRUARY 2025

🚨 Attention Valued Customers: Please be aware that January 28 - February 5, 2025, marks the Vietnam Holiday, during which the warehouse will be closed. This will impact processing and shipping timelines for certain orders. 📦

Key Details to Know: - Orders placed between January 17 and February 1 will be sent to the vendor on February 6 (after the holiday). - These orders are expected to arrive at Unwrapped Beauty by February 25.  We strongly encourage you to plan ahead and place your orders early to avoid delays. Thank you for your understanding and patience during this time. Should you have any questions, please don’t hesitate to reach out! 

Non-Holiday Season:

We are pleased to introduce a streamlined pre-order system for your convenience. Pre-orders will be accepted from the 1st through the 17th of each month. Following this window, pre-orders will resume on the 1st of the next month.  

Anticipated delivery of all orders to the salon is set for the 4th of every month. Our current practice involves placing a consolidated order with our trusted vendor by the 17th, with subsequent shipment for arrival by the 4th. 

Orders placed between the 17-31 will be orders with the vendor on the 1st, with subsequent shipment for arrival by the 17th.

For your planning, please note that the standard processing time for pre-orders is estimated to be within 12-17 business days. Kindly be advised that shipping costs are separate from the product price.

Thank you for choosing us to fulfill your beauty needs. Your trust in our services is greatly appreciated.

UnWrapped Beauty hereby reserves the right, at its sole and absolute discretion, to modify, amend, or otherwise change the terms, pricing, and procedures of our services, without prior notice or consent. These changes shall become effective immediately upon posting on our website or notification to our customers, and your continued use of our services following such modifications constitutes your acceptance of the updated terms.

Thank you for considering Unwrapped Beauty for your purchase. We strive to provide the best possible customer experience and ensure your satisfaction with our products.

CANCELLATIONS:

Please note that once an order has been placed, it is considered a final sale and cannot be cancelled. We apologize for any inconvenience this may cause.

RETURNS:

We take great pride in our products and strive to maintain the highest levels of sanitation and quality control. Therefore, we cannot accept returns or exchanges of our human hair products under any circumstances. We kindly ask that you direct any questions you may have before making a purchase to our customer service team at info@unwrappedbeauty.com. All other products and accessories are also final sale.

FAILED DELIVERIES, REFUSED SHIPMENTS:

We do not issue refunds for failed deliveries or refused shipments. It is the responsibility of the customer to provide accurate shipping information at the time of purchase. We appreciate your understanding in this matter.

Thank you for choosing Unwrapped Beauty as your preferred beauty provider. If you have any questions or concerns, please do not hesitate to contact us. We are always happy to help!

Keep your natural-textured ponytail soft, smooth, and long-lasting with this easy care routine:

Before the First Use:

• Lightly mist with water or a conditioning spray to soften the texture.

• Use a wide-tooth comb or paddle brush to gently detangle from ends to root.

• Optional: Lightly flat iron or blow-dry with a round brush to customize the look before install.

 Shampoo Routine:

• Wash after every 2–4 wears or when you notice product buildup or dryness.

• Use a sulfate-free, moisturizing shampoo to gently cleanse the strands.

• Follow with a deep moisturizing conditioner to restore softness and hydration.

• Detangle while wet using a wide-tooth comb, starting at the ends.

 Drying & Styling:

• Blot gently with a microfiber towel — avoid rubbing.

• Let air dry for a soft, natural blowout look, or use a blow-dryer on medium heat.

• Use a light leave-in conditioner or heat protectant spray before any thermal styling.

• For a sleeker finish, press lightly with a flat iron (low to medium heat).

 Heat Styling:

• Use low to medium heat only to avoid heat damage and preserve the natural blown-out texture.

• Always apply a salon-grade heat protectant before flat ironing, curling, or blow-drying.

Storage:

• Store in a satin or silk bag when not in use to prevent tangling and friction.

• If straightened or styled, wrap it gently around itself and place it in its storage pouch.

🚫 Avoid:

• Heavy oils, butters, or wax-based products — they can weigh down the texture.

• Alcohol-based sprays or gels that can cause dryness and stiffness.

• Brushing dry hair aggressively — always detangle gently, ideally while damp.

With proper care, your Burmese Kinky Straight Velcro Ponytail will maintain its natural luster and texture for 2+ years. Soft, full, and always ready to slay.